United to Charge for Meals on Transatlantic Flights???

Posted: August 26, 2008 in Rants
Tags: , ,

And y’all thought I was angry over US Airways charging for water? Well, now it’s personal. About a week ago I booked a transatlantic flight on United, flying out of Washington Dulles (IAD).

Today I read… - United Airlines, struggling to curb losses from record fuel prices, will become the first U.S. carrier to stop serving free meals in the coach cabin of some overseas flights.
Instead, the second-largest U.S. carrier will offer food that can be purchased aboard trips to Europe from Washington’s Dulles International Airport starting Oct. 1, spokeswoman Robin Urbanski said today in an interview.

What?????

I’m paying about $1400 (round trip) and I’m not even going to get a hot meal? Instead I’m going to drag along a tired cold sandwich?

And they think this is a good idea?

Isn’t there any US-based airline that understand the words “Passenger Satisfaction”?

Apparently not. Perhaps it’s time for us to fly only foreign airlines. You know, the airlines that know how to treat passengers as paying guests.

What do you think?

UPDATE: Read United has a change of heart

Comments
  1. Ed2Carr says:

    That will be 200 USD for lunch Ms. Yes, this is the last straw! What are the minds of United Airlines thinking? Not good, not good at all!

  2. pufflefoot says:

    This new edict from United Airlines is completely unacceptable! It was bad enough when US Airlines decided to charge for water but discontinuing any food service on long, international flights has exceeded their customers’ tolerance.

    Imagine trying to get from one flight to another with no time to pick up a meal from a West or East coast flight to Europe. What then, your only option is to pay the airline for an over-priced cold and unappetizing soggy sandwich?

    United Airlines has just added another dimension of hassle and stress for their customers who are already at their limit and extremely unhappy with air travel. Further, this is irresponsible and proves that United could care less about their customers or their health.

    It is time to let the airlines know they have completely crossed any imaginable customer boundaries. I am writing a letter today and let United Airlines know that this new course of action goes beyond cheap. If we don’t let the airlines know customers won’t tolerate increasing air fares and now they are risking our health, who will?

  3. heytina says:

    I just read this blog and some of the comments. I’m disturbed about the newest restrictions placed on passengers. I thought passengers were suppose to be customers. We pay money for a service. And the service stinks. The last time I was treated poorly, I made a point to file numerous complaints until someone finally listened.

    Not providing food for a long trip, and even a short one with delays is a serious health risk. There are more and more folks with diabetes (especially in the U.S.). Children need to eat at regular times and there are thousands of folks with hypoglycemia that don’t even know it. If someone goes into a diabetic coma; their family should sue. If an airlines thinks food and water costs too much, they should consider the legal ramifications. Not providing water is also unacceptable. If money really was to blame, then raise the ticket sale 2 to 5 dollars.

    Blaming terrorism, the cost of fuel, the cost of attendants, etc. are weak arguments. One of the number one things about a good business is making the customer happy. It doesn’t cost much to have provisions for the customers. Say for instance, an airline is “concerned” about the pollution of water bottles or the dispense of them, they could use glass and recycle it. They can use paper for cups that can be recycled as well. If water is coming from a secure container, it should be alright.

    When I was a kid flying over 8 hours, I can remember the airlines having glassware and plates, hot food and a selection to chose from, utensils (real ones, not plastic), choices of beverages, snack time and they even gave me cards and some wings. I got my own blanket and pillow. Folks helped one another. I was the eldest out of 4 kids flying with my mom and it was a pleasure to fly. Now I detest it.

    I don’t know how “fear” and “scarcity” became so prominent in this country except through media/corporate/political barraging. Complaining to the airlines will help some. I think if folks just quit flying for a week, it would make more of a statement. Even for a day, the airlines would feel it.

    Thanks for letting me comment.

  4. Ruthaki says:

    It’s bad enough they took food away from domestic flight travelers but restricting it from long-hauls isn’t right, especially with all the restrictions they already have such as bringing on liquids and stuff you carry on board.
    I don’t ever travel United Airlines and probably won’t in future. And I just hope the other airlines don’t follow suit. It’s simply unacceptable especially with the price you pay for tickets (which will no doubt be increased).

  5. Minstrel says:

    I just emailed United a suggestion (offer the option to add $5 to the ticket price and include a meal). Not that I enjoy the meals provided by most airlines, but it’s better than a pre-made sandwich (as some people may be allergic to some items) or having to wait in lines at airports to buy food when your flight is about to board.

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